Terms and Conditions of Business

It is our aim to supply customer satisfaction, so please read all terms and conditions of sale prior to
placing an order.

Safety

All of our products are to be purchased and used by adults only.  Some products contain small parts
which could be harmful if swallowed or used incorrectly. Keep out of the reach of children, and if in
any doubt as to the correct way to use any of our products, please contact us prior to purchase.

Privacy policy

Our website does not hold any information relating to credit/debit card details. All credit/debit card
payments are processed via PayPal’s secure on line payment facility.

We retain your address details for order processing purposes only; they are not shared with any third parties.

Shipping

We aim to dispatch orders within two working days from receipt of cleared payments, via 2nd class
Royal Mail. Your order should be received within 5 working days but we cannot be held responsible
for delays due to busy holiday periods or adverse weather conditions.

Customer responsibilities

You are responsible for supplying a correct and complete shipping address.  We will not be held responsible for losses occurring from an incomplete or incorrect address being supplied.

It is your responsibility to select the correct shipping destination (UK or EU) when ordering.  We reserve the right not to ship your goods if you have paid an incorrect shipping charge.

Returns policy

You have 7 days from the date of receiving goods in which to cancel any order. Goods must
be returned unopened and undamaged, at your expense.  Refunds will be credited back to
your account upon receipt of the items, minus our shipping cost.

Please retain proof of postage until the process is complete.

page last updated on 10/05/2014

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